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Service Consultant

Gus Brown Dealer Group has an immediate requirement for an experienced Service Consultant to join our successful dealerships in Durham Region. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.

What we offer

  1. There has never been a better time to switch jobs
  2. Its great to be a Service Consultant and work for the best shop / dealership
  3. Busy shop looking for Top performing Service Consultant
  4. Family-owned Shop
  5. Learn as you grow environment
  6. Paid manufacturing training
  7. Monday to Friday with some Saturdays
  8. We make the transition easy as possible
  9. We will honor any prearranged vacation days

#Benefits Our family of Technicians enjoy these benefits *Full Family Benefits - Medical and Dental *Paid factory training *Earn monthly bonuses *Fun and relaxed work environment

Responsibilities

  • Scheduling service appointments
  • Opening work orders and describing clearly and accurately the specific customer problems and needs
  • Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
  • Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
  • Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
  • Keeping customer informed of the repair progress and communicating the need for additional work when needed
  • Explaining warranty policies and factory-recommended maintenance schedules to customer
  • Staying up to date on technical and performance information on all vehicles serviced by the dealership
  • Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
  • Handling customer inquiries and complaints in a timely and effective manner
  • Continuously keep up to date on new technical information and techniques in order to stay current with rapidly changing technology

Qualifications

  • Minimum 1-year related customer service experience
  • Post-Secondary diploma or equivalent related experience
  • Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
  • Basic mechanical and automotive product knowledge
  • Ability to communicate technical information in a manner that customers understand
  • Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
  • Highly effective listening, communication and customer service skills
  • Thrives in a fast-paced environment, working well under pressure
  • Excellent organization and multi-tasking abilities. Detail oriented
  • Team player but also able to work independently
  • G class driver’s license with a clean driver’s abstract report

 

*Gus Brown Buick Gmc is an equal opportunity employer that welcomes all applicants, please email

angieprince@gusbrown.com and set up a interview today. Advance your career and your earnings.

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