Service Advisor
Gus Brown Buick Gmc has an immediate requirement for an experienced Service Advisor to join our successful dealership in Whitby and Port Perry. In this key role, you will be responsible for promptly greeting customers in a friendly and professional manner and determining their service or repair needs, recommending maintenance, diagnostic and repair services to satisfy these needs, and guiding the customer through the entire process to ensure a high level of customer satisfaction.
What we offer
- Join our team and score a signing BONUS.
- There has never been a better time to switch jobs
- Family-owned Shop
- Learn as you grow environment
- Monday to Friday with some Saturdays
- We make the transition easy as possible
- We will honor any prearranged vacation days
Responsibilities
- Scheduling service appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customer informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customer
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner
Qualifications
- Minimum 1-year related customer service experience
- Post-Secondary diploma or equivalent related experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
- Highly effective listening, communication and customer service skills
- Thrives in a fast-paced environment, working well under pressure
- Excellent organization and multi-tasking abilities. Detail oriented
- Team player but also able to work independently
- G class driver’s license with a clean driver’s abstract report
Gus Brown Buick Gmc is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
#Benefits Our family of employees, enjoy these benefits *Full Family Benefits - Medical and Dental *Fun and relaxed work environment
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Licensed Automotive Technician
Gus Brown Dealer Group has an immediate requirement for 3 experienced **Licensed Automotive Technician** to join our successful dealership in Whitby. In this key role, you will perform general and specialized repair and maintenance services on customers’ cars and light-duty trucks while maintaining the highest level of performance, quality of work, attention to detail and customer focus.
# What we offer
1) Join our team and score a signing BONUS.
2) There has never been a better time to switch jobs
3) Its great to be a Technician and work for the best shop / dealership
4) Busy shop looking for Top performing Technician's
5) Busy Service Drive
6) Advisors that are trained to sell
7) Family owned Shop
8) Learn as you grow environment
9) Paid manufacturing training
10) Monday to Friday with some Saturdays
11) We make the transition easy as possible
12) Guarantee for the first 90 days
13) We pay for all your toolbox relocation expenses.
14) We will honor any prearranged vacation days
#Benefits
Our family of Technicians enjoy these benefits
*Up to $38.00 per hour
*Full Family Benefits - Medical and Dental
*Paid factory training
*Earn weekly production bonuses
*Fun and relaxed work environment
# Responsibilities
* Perform vehicle maintenance and repairs with efficiency and quality workmanship
* Diagnose the source of any malfunctions and perform general and advanced repairs on automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc.
* Qualify vehicles for warranty coverage and execute warranty repairs to manufacturer specifications
* Examine vehicles to determine if additional safety or service work is required and if so, provide labour and time estimates
* Explain mechanical diagnoses and required repairs in a manner that service advisors and customers will understand
* Test components and systems, using diagnostic tools, special service equipment and road tests where required
* Complete reports to record potential problems, work performed and proper repair estimates
* Maintain a safe, organized and neat work area
* Continuously keep up to date on new technical information and techniques in order to stay current with rapidly changing technology
# Qualifications
* Licensed Automotive Service Technician (3 years preferred). Dealership experience an asset
* Extensive up to date knowledge of automobiles and their service and repair needs, vehicle diagnostic systems and methods, and automotive electronics
* Advanced diagnostic and problem solving skills
* Proficient with computer systems and programs
* A proven record for quality workmanship
* Able to clearly communicate service, repair and technical issues
* Strong organizational skills with ability to multi task
* Must be professional, possess strong customer service skills and work well in a fast paced environment
* Dependable, strong work ethic, high level of professional integrity
* Ability to work individually and as part of a team
* Valid G driver's license and a clean driver's abstract
*Gus Brown Buick Gmc is an equal opportunity employer that welcomes all applicants, please email adam@gusbrown.com and set up a interview today. Advance your career and your earnings.
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